Hospitality Culture & Training
Build a shared understanding of hospitality—how genuine care, awareness, and thoughtful execution shape both the guest and team experience.
Boutique hospitality consulting
Great hospitality
is never accidental.
We help teams move beyond service mechanics to create a culture of hospitality—where operational excellence and genuine care work together.
Service versus hospitality
Service is the execution.
Hospitality is how it feels.
The Hospitality Edit is a boutique consulting studio for restaurants, hotels, caterers, and growing hospitality groups ready to strengthen both the guest and team experience.
We connect hospitality with execution: thoughtful care, preferred guest recognition, confident recovery, allergy awareness, clear procedures, and leaders who model the culture every day.
How we can help
Services designed around
your operation.
Guest Experience Strategy
Design an intentional guest journey, from the first welcome to recovery when something does not go as planned.
HOPs & SOPs
Create Hospitality Operating Procedures and service standards that combine human connection with clear, repeatable execution.
Preferred Guest Programs
Help teams recognize preferred guests, understand their preferences, and deliver personalized experiences with discretion.
New Restaurant Openings
From pre-opening strategy to opening-day support: build HOPs and SOPs, onboard the team, lead hospitality training, run mock service, and prepare leaders for a confident launch.
Leadership & Culture Coaching
Equip managers to model hospitality, support their teams, handle difficult guest moments, and reinforce standards with consistency.
Meet the founder
Maripili Morón
Founder & Hospitality Consultant
Maripili brings a decade of hands-on experience across restaurant operations, hospitality training, new openings, employee onboarding, and people operations. Her career began in 2016 as a prep cook before progressing through service and leadership roles including server, shift lead, manager, and office manager.
During her career with José Andrés Group, Maripili supported new restaurant openings including Zaytinya, Bazaar Mar in Las Vegas, and The Bazaar in Washington, DC. Her responsibilities included employee onboarding, concept-specific hospitality training, food knowledge resources, learning content, mock service preparation, and opening support.
She also developed concept-specific learning content in Opus and contributed to food knowledge matrices that helped teams understand menu descriptions, ingredients, preparation, cultural context, dietary considerations, and allergens. Today, her work in payroll and benefits adds a valuable perspective on the connection between employee experience, operational systems, and hospitality culture.
Her background in International Trade complements her hospitality experience with a global and cross-cultural business perspective.
Restaurant names are referenced solely to describe the founder's professional experience. No affiliation or endorsement is implied.
Our approach
Observe.
Refine.
Elevate.
- 01
Understand the experience
We begin with your concept, your people, and how you want guests and team members to feel.
- 02
Connect care with execution
We translate your hospitality vision into useful behaviors, standards, and operating procedures.
- 03
Build it into the culture
We train and equip leaders to make hospitality consistent, personal, and sustainable.
Let's work together
Ready to elevate
the experience?
Tell us what your team is building, changing, or preparing for.
Start your inquiry